As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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cannot find my purchase order to raise a ticket. I have order number receipt: #15373650-11262342
Could someone please help I renewed my subscription for Amelia on 15th June 21. I can change the prices in services put it doesn’t change on PayPal. Can someone please reply.
Hi, Clare,
Sorry for the delayed response.
Your purchase code can be found in the email we sent you after the purchase, there you have credentials for the TMS Store, where you can access your purchase code and plugin anytime. Please check your inbox and the Spam folder one more time.
If you don't find it, please provide us with the email address that you used for the purchase, and we will send you the credentials again. Please note that you should use private mode for sharing all personal information.
Looking forward to hearing from you.
I cannot find it.
[email protected]
thanks
Clare,
Thank you.
I forwarded this information to my colleague.
I will get back to you once I receive a response from him.
Best Regards.