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  Public Ticket #2885633
Cannot find purchase number to raise a ticket
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  • Clare started the conversation

    cannot find my purchase order to raise a ticket. I have order number receipt: #15373650-11262342

  • Clare replied

    Could someone please help I renewed my subscription for Amelia on 15th June 21. I can change the prices in services put it doesn’t change on PayPal. Can someone please reply. 

  • [deleted] replied

    Hi, Clare,

    Sorry for the delayed response.

    Your purchase code can be found in the email we sent you after the purchase, there you have credentials for the TMS Store, where you can access your purchase code and plugin anytime. Please check your inbox and the Spam folder one more time.

    If you don't find it, please provide us with the email address that you used for the purchase, and we will send you the credentials again. Please note that you should use private mode for sharing all personal information. 

    Looking forward to hearing from you. 

  • Clare replied

    I cannot find it.


    [email protected]


    thanks 

  • [deleted] replied

    Clare,

    Thank you.

    I forwarded this information to my colleague.

    I will get back to you once I receive a response from him.

    Best Regards. 

  •   [deleted] replied privately