Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #2885633
Cannot find purchase number to raise a ticket
Closed

Comments

  • Clare started the conversation
    October 2, 2021 at 10:42am

    cannot find my purchase order to raise a ticket. I have order number receipt: #15373650-11262342

  • Clare replied
    October 5, 2021 at 8:02am

    Could someone please help I renewed my subscription for Amelia on 15th June 21. I can change the prices in services put it doesn’t change on PayPal. Can someone please reply. 

  • [deleted] replied
    October 5, 2021 at 11:50am

    Hi, Clare,

    Sorry for the delayed response.

    Your purchase code can be found in the email we sent you after the purchase, there you have credentials for the TMS Store, where you can access your purchase code and plugin anytime. Please check your inbox and the Spam folder one more time.

    If you don't find it, please provide us with the email address that you used for the purchase, and we will send you the credentials again. Please note that you should use private mode for sharing all personal information. 

    Looking forward to hearing from you. 

  • Clare replied
    October 5, 2021 at 11:58am

    I cannot find it.


    [email protected]


    thanks 

  • [deleted] replied
    October 5, 2021 at 12:09pm

    Clare,

    Thank you.

    I forwarded this information to my colleague.

    I will get back to you once I receive a response from him.

    Best Regards. 

  •   [deleted] replied privately