We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2885633
Cannot find purchase number to raise a ticket
Closed

Comments

  • Clare started the conversation
    October 2, 2021 at 10:42am

    cannot find my purchase order to raise a ticket. I have order number receipt: #15373650-11262342

  • Clare replied
    October 5, 2021 at 8:02am

    Could someone please help I renewed my subscription for Amelia on 15th June 21. I can change the prices in services put it doesn’t change on PayPal. Can someone please reply. 

  • [deleted] replied
    October 5, 2021 at 11:50am

    Hi, Clare,

    Sorry for the delayed response.

    Your purchase code can be found in the email we sent you after the purchase, there you have credentials for the TMS Store, where you can access your purchase code and plugin anytime. Please check your inbox and the Spam folder one more time.

    If you don't find it, please provide us with the email address that you used for the purchase, and we will send you the credentials again. Please note that you should use private mode for sharing all personal information. 

    Looking forward to hearing from you. 

  • Clare replied
    October 5, 2021 at 11:58am

    I cannot find it.


    [email protected]


    thanks 

  • [deleted] replied
    October 5, 2021 at 12:09pm

    Clare,

    Thank you.

    I forwarded this information to my colleague.

    I will get back to you once I receive a response from him.

    Best Regards. 

  •   [deleted] replied privately