As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Unable to download plugin update from link in email date 10-1-2021. After 5 tries it gives error "link expired
Hi, Gideon,
Thank you for choosing Amelia.
After the purchase, we sent you an email with credentials for the TMS Store, where you can access your purchase code and plugin anytime. So, you can log in to your TMS Store account and download the most recent version from there.
Also, if you cannot download the file, it can be related to the browser security settings, so please try to use another browser.
Hope that will help.
Best Regards.
Hi Liza,
I downloaded the plug-in, but when I tried to install it it gave me an error message saying "the link you have followed is expired." My subscription should be good until December 24.
Thanks,
Gideon