We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Good day. The Amelie plugin just suddenly not able to send emails. I've checked the notification settings and everything looks okay just the way we left it. Can't really tell if there's an issue with connectivity as there's no indicator for it. I've also tried sending email test and I get an error "Error: Email has not been sent" message. Any help fixing this is very much appreciated. :)
Thanks.
All good. Did a more through investigation and found out that it was some issue with the STMP.
Please mark this ticket as closed.
Thanks
Hi, Erika,
Thank you for choosing Amelia.
And also thank you for letting us know that the issue was resolved.
Please feel free to contact us if you have any other questions.
Best Regards.