My site / Amelia appointments are working properly. When a client is booking an appointment he's receiving approved email. I've added %appointment_cancel_url% but it works only in some clients.
Some other clients they are receiving this as text and not as a link. How can i resolve this?
Could you please clarify what was the status of these Appointments in the end? Did they remain Pending/Approved or the status was changed to Cancelled?
This usually happens when there’s some URL link checker as a security option either in Chrome or on your mailing platform.
So, when you include the %appointment_cancel_url% that virus checker checks the URL and cancels the appointment.
The solution would be to enable the Customer panel, so even if the link is clicked, Customers will actually need to go into the panel and cancel their appointments manually.
Actually when a client is booking an appointment the mail is sending properly as approved.
We have setted a Cancel appointment link into the mail and the problem is that some clients they don't receive Cancel Appointment Link as a link but as a text and they can't cancel their appointment if they want to.
We dont wanna enable customer panel, we would love to fix this.
All Amelia emails are the same, it is not possible that some emails go with a link and some don't. As mentioned before this must be caused by a security measure in the browser or mailing system. We could receive the link just fine when creating a test booking so there is nothing to indicate the notification is broken. I am afraid there is nothing to be done on Amelia's side to affect this.
Hello.
My site / Amelia appointments are working properly. When a client is booking an appointment he's receiving approved email. I've added %appointment_cancel_url% but it works only in some clients.
Some other clients they are receiving this as text and not as a link. How can i resolve this?
Hi Konstantinos
Thank you for reaching out to us.
Could you please clarify what was the status of these Appointments in the end? Did they remain Pending/Approved or the status was changed to Cancelled?
This usually happens when there’s some URL link checker as a security option either in Chrome or on your mailing platform.
So, when you include the %appointment_cancel_url% that virus checker checks the URL and cancels the appointment.
The solution would be to enable the Customer panel, so even if the link is clicked, Customers will actually need to go into the panel and cancel their appointments manually.
Thanks for the response.
Actually when a client is booking an appointment the mail is sending properly as approved.
We have setted a Cancel appointment link into the mail and the problem is that some clients they don't receive Cancel Appointment Link as a link but as a text and they can't cancel their appointment if they want to.
We dont wanna enable customer panel, we would love to fix this.
Thanks in advance.
Hi Konstantinos
All Amelia emails are the same, it is not possible that some emails go with a link and some don't. As mentioned before this must be caused by a security measure in the browser or mailing system. We could receive the link just fine when creating a test booking so there is nothing to indicate the notification is broken. I am afraid there is nothing to be done on Amelia's side to affect this.