We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2883460
Amelia catalog not showing correct color
Closed

Comments

  •  8
    Devan started the conversation
    September 29, 2021 at 1:21pm

    Hello,

    One of the steps in my Amelia catalog is not showing the correct color. I'm not seeing which setting to change in Amelia > Customize to change this.

    I've attached a screenshot of the issue. The orange area should be blue. Can someone tell me where to go to update this?

    Thank you!

  • [deleted] replied
    September 29, 2021 at 4:32pm

    Hi Devan

    Thank you for reaching out to us.

    Can you send us a screenshot of your Customize form setup and a link to the formt end where we can test this behavior?

  •  8
    Devan replied
    October 1, 2021 at 3:36am

    Hello Blaženka,


    Here's a screen record video detailing the problem and the few things you asked for: https://us02web.zoom.us/rec/share/zyxD8V5jMJvMw7oAkwGoMhsKfw1Gn554XiEiGo7aAfYAZxuxnH2xHUzOiVON4oes.FaoMOUZiDG1jkDtt?startTime=1633059100000

    Thank you!

  • [deleted] replied
    October 1, 2021 at 10:10am

    Hi Devan

    Thank you for the videosmile.png Was the form orange before? If yes that means something is blocking the new data from being saved, so I will have to ask you to reset the form again and clear your website and browser cache.

    Set it up again, clear your website and browser cache again and let me know if it loads the changes then.

    If not please provide us with a temporary admin credentials for the website so we can log in and investigate this further.