We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2883243
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Comments

  • Fabienne Zanette started the conversation
    September 29, 2021 at 9:07am

    Is it possible to write someting else in place of :

    " Enter your account email address and we will send you an access link to your inbox. " 


    Thanks,
    fabienne

  • [deleted] replied
    September 30, 2021 at 9:27am

    Hi Fabienne

    Thank you for reaching out to us.

    You can change these strings using Poedit or Loco Translate or you can change them directly in

     ..wp-content/plugins/ameliabooking/src/Infrastructure/WP/Translations/FrontendStrings.php

    Do let us know if there is anything else we can assist you with.