We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2882877
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Comments

  • Torben started the conversation
    September 28, 2021 at 7:56pm

    Hello!

    I wanted to test Amelia because I wanted a booking System with Zoom integration. I installed the free Version. The Amelia menu on the left side shows up in the wordpress backend but when you click on it nothing happens. I use the Masterstudy theme for my online learning business (https://stylemixthemes.com/masterstudy/). I think there could be a conflict. Won't the two plugins work together? 

    Thanks in advance!

    Torben

  • [deleted] replied
    September 29, 2021 at 9:55pm

    Hi, Torben,

    Thank you for reaching out to us.

    I'm afraid, that's correct: Amelia is conflicting with LMS tools, and there's nothing we can do about it at the moment.

    Our developers will add a fix to one of the coming updates, but I cannot tell you precisely when it will happen.

    Sorry for disappointing you.

    Best Regards.

  • Torben replied
    September 30, 2021 at 6:26am

    Hi Liza!

    Thanks for your feedback. What a pity. Then I will search for another plugin. But I will still have a look at amelia occasionally. Seems to be a great plugin.


    Regards

    Torben

  • [deleted] replied
    October 2, 2021 at 12:16pm

    Torben,

    Thank you for understanding.

    Yes, we are constantly working on improving Amelia features, so, I hope, this conflict will be resolved shortly, and our plugin will become compatible with LMS services.

    Also, I hope you will find the plugin that will suit your business the best as soon as possible.

    Best Regards.