We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2882684
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Comments

  • Léo Barcet started the conversation
    September 28, 2021 at 3:50pm

    Hi,

    Hope you're well.
    Really disappointed with amelia.
    Nothing is working properly meanwhile I read docs and apply them well.

    For example, you can see my test page that I've send to you. (Shortcodes put : [ameliabooking] )

    I have two emplacement possible but one is automatically assign.

    It's possible to choose same time twice and it's not using my google calendar to forbid booking at time where i'm not available. Meantime, I do not have event add automatically on gcal.

    Shortcodes doesn't work properly. Whatever shortcodes I choose, I have the same front-end. I can just use catalog, step by step, etc, view but not select categories inside. And whatever shortcodes I use, I can't select the emplacement.

    More, there is an invalid script error. 

    "Script error. on line #0 in"

    I'm using oxygen builder. 

    But doesn't think this is the problem because I had try to make a page with gutenberg and it's equal

    Thanks for your help..


     

  • [deleted] replied
    September 29, 2021 at 11:39am

    Hi Léo

    Thank you for reaching out to us.

    Could you please check if the option Allow booking above maximum capacity: in Amelia -> Settings -> Appointments is enabled? If this option is disabled when the maximum capacity of a service is reached that time slot will be closed for booking for other customers. You can read more about the appointments settings here. 

    In order to use 2-way Google synchronization properly your employees should set statuses of the events in their Google calendars as Busy. In that way, time slots occupied by those events will be removed from Amelia calendar.

    Enable option Remove Google Calendar Busy Slots if you want to remove the busy slots in your employees’ Google Calendars from their work schedules in Amelia. When enabled, time slots from the Amelia Calendar will be removed whenever there is an event in the Google Calendar.

    At the moment is not possible to show events from the Google calendar in Amelia calendar.

    Please tell us what shortcodes from this list have you tried to use?

    https://wpamelia.com/amelia-shortcodes

    Can you send us some screenshots or even better a screen recording of the issues?