We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2882267
OnSite Payments
Closed

Comments

  • Samuel Peden started the conversation
    September 28, 2021 at 8:24am

    Dear Amelia


    I would like your help to change the image and wording shown on the pay "On-Site" option. I have used Poedit to change the translation, but that only works on the back end of the site. I have also changed the .svg image for the onsite payment using WinSCP, but it has not changed the image or text on the payment page. 

    I would like to use it to show other payment options available on the page that are not available through Amelia, namely WeChat pay and Alipay.

    I am also looking for a way to make On-site payments pending and all other payments confirmed.


    Many thanks

    Sam

  • [deleted] replied
    September 29, 2021 at 11:36am

    Hi, Sam,

    Thank you for choosing Amelia.

    I'm afraid, at the moment these icons cannot be modified. However, our developers are aware that not all our users are happy with this new front-end view, and they will add a fix that will allow changing payment method icons to the next update (approximately in 4 weeks).

    Unfortunately, it's not possible to set different default Appointment statuses for different payment methods.

    You can suggest that as a feature request here, or check if this request was already submitted and vote for it. 

    Please let us know if you have any other quetions.

    Best Regards.