We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2881584
Refund
Closed

Comments

  • Daniel Jirenius started the conversation
    September 27, 2021 at 12:33pm

    Hi

    Thanks for a great product.

    We have a massagestudio where the customer book and pay on our website.Part of our business idea is that we do not have physical check-out in our studios, everything is done online. 

    So, they book and pay in advance online. When they then cancel, the payment must be refunded. We can not see how this is automated in Amelia. The booking is canceled but is still paid and we do not see any function where this can be refunded. Now we have to tray the payment in Stripe and refund it there, but its not easy since Stripe doesn't show the customer and the only thing we can go on is the time for the booking. 

    Is there a solution we have missed here?

    When we still write, we have a thought about coupons. We want significantly more settings for coupons, such as that it should be for a certain period of time. Are there plans to develop settings for coupons or can this be solved by connecting to woo commerce

    Sincerely 

    Daniel Jirenius

    Refresh AB 

  • [deleted] replied
    September 27, 2021 at 5:06pm

    Hi Daniel

    Thank you for your interest in our product.

    I'm afraid, at the moment there's no feature for refunding Customers in Amelia.

    Therefore, refunds should be proceeded manually through the payment system. 

    As for the coupons we are glad to hear you like the feature, we do have plans to develop it in the feature.

    Any ides are more than welcomesmile.png

    You can suggest it as a feature request here, or check if this request was already submitted and vote for it. 

    Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

  • Daniel Jirenius replied
    October 4, 2021 at 9:42am

    Thanks for a quick respons :) 

    Now this is bit off from the topic "refund". If I integrate WOO commerce for payment gateway, can I use there feature of coupons setting and generate coupons in the WOO commerce plugin?

    Best regards

    Daniel Jirenius

    Refresh AB

  • [deleted] replied
    October 5, 2021 at 3:08pm

    Hi Daniel

    Amelia has a direct integration with Woo Commerce. But please note that we only have a native integration with the main Woo Commerce plugin, it's addons are not confirmed and we cannot guarantee they will work properly with Amelia.