We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi ,
I purchase a 1 year basic membership but recently purchase on appSumo for the lifetime deal .
I have already have existing content and data in the wpdatatables in my wordpress. Now that i need to change the license code to the recent purchase on appsumo, how do i proceed to change the license code such that my existing content will remain and not be affected by the license change?
Hi Farrell
Thank you for reaching out to us.
If I understand correctly you just want to upgrade your existing licence with the codes purchased on AppSumo?
You must enter that code at https://wpdatatables.com/appsumo/ and activate the license. The email you use is your store login, when you enter this email you will get the password for the store sent to this email. If you are an existing customer you email will be recognized. You need to enter every new code you purchase in the same way and that is how the licence increases (eg 4 codes - developer license). All your previous data will remain intact.
I hope this helps do let us know if you need any further assistance.
I know the process of changing the license code, that is not my question of submitting this support request. Firstly, I need to deactivate the old license code in the plugin in my Wordpress. Will the deactivation delete all of my existing charts and data in the Wordpress blog ?
Hi Farrell
Sorry for the misunderstanding.
We recently added a possibility for you to manage your domains in our store. So, please access the store and you will see the Manage domains button, so you can delete the old domain there and then you will be able to activate your purchase code on your new domain when you go to wpDataTables -> Settings -> Activation tab
The data will not be deleted if you have this option enabled from the Main settings tab
If you have any further questions feel free to ask.