Hi, Sergio,

Sorry for the delayed response.

Please make sure that you excluded pages with Amelia from caching plugin settings since this issue can be related to caching.

If that doesn't help, please provide us with a temporary WP Admin login and specify what Appointments you are referring to, so we will be able to look into the issue from the inside. You can post credentials as a private response to this ticket. 

Best Regards.

Hi Sergio,

thank you; it would need to have an Admin role, not Manager.

Please change the user role and let me know.

Hi Sergio,

thank you!

It seems that these are Group Appointments.

Meaning that in one slot you can fit 6 people (I tested on a service Ciclo Virtual); when more than one person books they are listed in this appointment together. You would need to check in the appointment itself and remove the client who is cancelled.

Sergio,

Customers can cancel their Appointments.  

Could you please specify a particular Appointment where this issue occurred? Was it booked by a group of people or by independent Customers? What happened after a Customer/Customers canceled it? How did Customers cancel the Appointment: through the link or on the Customer panel? 

Looking forward to hearing from you. 

Hi Sergio,

thank you for the kind reply

I have escalated the issue to our senior colleague to take a look; we will contact you back as soon as possible.

Hello Sergio

When the Maximum capacity is set to 10 (for example, Bodybar), and one customer cancels the appointment, they are still listed in the appointment, with a red circle (meaning they canceled the appointment):

This service is still bookable on the front-end, since there are 8 booked spots, 1 cancelled - so there's room for two more people. When I book an appointment from the front-end, I'm added to the list:

So, there are now 9 booked spots, 1 canceled, and one still left:

When I book the final spot, I'm (again) added to the appointment, but the capacity now shows 11/10 because there's one canceled customer:

With all spots taken, the time slot is no longer offered on the front-end:

But if I were to cancel one of the appointments I made:

The time slot becomes available again:

So, even though you see canceled customers in the list, those time slots are available for booking after they are canceled. If you don't want to see canceled customers, you can manually delete them.

Please let me know if you have any further questions.