We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I'm struggling with zoom link integrate into email notifications. %zoom_join_url%
The link on receipt of the message is non-existent. Have redone the set-up protocol 15X everything should be in order. Employee integration service
I need this link to work quickly. I have priced your plugin on purpose for this.
Otherwise the top your plugin
Thank you very much for your help.
Your plugin is magic! It is even possible to offer different services with different working hours with the same employee and this automatically deletes the possibilities of appointments on the different services. It's great!
Just adjust this zoom thing and it will be perfect
While waiting for an answer from you, I continued my research and I see that no insertion code for emails in notifications works.
I'm sorry if my English is weird or rough but I use a translation because I speak French.
Thank you in advance for your feedback and your services
Hi Anne-Carole
Can you please tell me if you have tested this by booking in incognito mode like a customer or did you send a test email?
Please note that the test email will never parse shortcodes as it serves only to test the connection.
We were not able to recreate the issue as the login credentials seem to be incorrect but if you don't mind creating an appointments from the backend for a customer using this email address [email protected] just to confirm the shortcode will behave the same.
ello Blazenka,
Thank you for your quick reply.
The zoom link did not work when I registered as a customer but I redid the test this morning several times and it seems to work.I certainly made a mistake in the wordpress registration. Do you still need access?
However, I did the "customer account" test by imagining that a customer has lost the email with the zoom connection link and wants to find the information on his "customer account" and I noticed that the zoom link is not there. Is this normal? Is it possible to add this element?
I also notice that in the "customer account" there is the possibility to cancel the appointment but not to move it.
Thank you in advance for your answer
Translated with www.DeepL.com/Translator (free version)
Hi Anne-Carole
In the appointment overview in the customer panel you should be able to see the zoom link, can you please send us a screenshot of what you see
In Amelia - Settings - Roles settings you will be able to add more permissions to the customer panel, such as rescheduling their appointments
Hello,
I did not modify the move appointment button. Concerning the zoom link, here is the desired picture.
I thank you for your help
Hi Anne-Carole
If you want to allow your customers to reschedule their appointments you will need to enable this option from the Roles settings.
Regarding the Zoom link we will need the screenshot from the customer panel, the way the customer would see it, like on the example I sent you.You will need to log in as customer in the panel and check the appointment's details.