Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

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  Public Ticket #2880882
Customer not receiving email
Closed

Comments

  • Prabuddh Kumar started the conversation
    September 26, 2021 at 8:04am

    Hi,  why the customer is not receiving an email after successfully booking an appointment. Where I'm doing mistakes?

  • [deleted] replied
    September 27, 2021 at 10:39pm

    Hi, Prabuddh,

    Sorry for the delayed response.

    Could you please clarify what is the mail Service that you use - PHP, SMTP or WP mail?

    Also, is it possible to send a test email from the Notifications page?

    Looking forward to hearing from you. 

  • Prabuddh Kumar replied
    September 27, 2021 at 10:59pm

    Hi, previously the mail service is set default on PHP where costomer are not getting mails. Then I changed and set on SMTP but after still facing the same problem.

    And I'm using WP Mail SMTP plugin for woo commerce, and its work fine from my side.


    There is no such option in Amelia to send test email in notification page.

  • [deleted] replied
    September 29, 2021 at 8:02am

    Hi Prabuddh,

    thank you for the kind replysmile.png

    The test email for a notification can be found here:

    7304164173.png

    If you don't find it, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.