We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2880822
Shortcode issues in Elementor Pro
Closed

Comments

  • Blaise started the conversation
    September 26, 2021 at 4:34am

    Hi There,

    I'm having a lot of issues with Elementor Pro and Short-codes.

    There are two main issues I'm noticing:

    1. Sometimes when I add the short-code, nothing shows up after publishing, even after emptying cache etc.
    See photos attached.

    https://www.obgproductions.com.au/book-party/


    2. For some pages, i need a specific service to load for booking, at the moment its asking for people to select the service. See photos attached.

    https://www.obgproductions.com.au/consult/

    I will be setting up more pages like the above over the next couple days where I will need to have a specific service preselected.


    email me at [email protected] if you would like WP-admin login. Will need this fixed soon as we have a launch of new services in a couple days, was working fine last week before we added new services.

    Cheers Blaise

  • Blaise replied
    September 26, 2021 at 9:42am

    Adding to this, I also have a page with multiple button-activated booking interfaces.

    Works fine on Computer, does not work on mobile. Can someone explain this? Why?

    https://www.obgproductions.com.au/social/

    Cheers

  •   Blaise replied privately
  • [deleted] replied
    September 27, 2021 at 10:47pm

    Hi, Blaise,

    Sorry for the delayed response.

    I see plenty of cached elements on the pages you had provided the links to. That's why I assume that might be related to caching. 

    Please follow the steps below:

    - First, try to disable the "Use already loaded Vue" option in Amelia -> Customize.

    - Then, please exclude pages with Amelia from a caching plugin settings  

    - Clear the site and the browser cache and see if the booking form loads properly

    Hope that will help. 

    Looking forward to hearing from you. 

  • Blaise replied
    September 28, 2021 at 3:41am

    All fixed now.

    Fix was to remove the pages from Delayed JavaScript execution.

  • [deleted] replied
    September 29, 2021 at 8:29am

    Hi Blaise,

    thank you for letting us know!smile.png I'm happy to hear that.

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.