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Okay
  Public Ticket #2880822
Shortcode issues in Elementor Pro
Closed

Comments

  • Blaise started the conversation
    September 26, 2021 at 4:34am

    Hi There,

    I'm having a lot of issues with Elementor Pro and Short-codes.

    There are two main issues I'm noticing:

    1. Sometimes when I add the short-code, nothing shows up after publishing, even after emptying cache etc.
    See photos attached.

    https://www.obgproductions.com.au/book-party/


    2. For some pages, i need a specific service to load for booking, at the moment its asking for people to select the service. See photos attached.

    https://www.obgproductions.com.au/consult/

    I will be setting up more pages like the above over the next couple days where I will need to have a specific service preselected.


    email me at [email protected] if you would like WP-admin login. Will need this fixed soon as we have a launch of new services in a couple days, was working fine last week before we added new services.

    Cheers Blaise

  • Blaise replied
    September 26, 2021 at 9:42am

    Adding to this, I also have a page with multiple button-activated booking interfaces.

    Works fine on Computer, does not work on mobile. Can someone explain this? Why?

    https://www.obgproductions.com.au/social/

    Cheers

  •   Blaise replied privately
  • [deleted] replied
    September 27, 2021 at 10:47pm

    Hi, Blaise,

    Sorry for the delayed response.

    I see plenty of cached elements on the pages you had provided the links to. That's why I assume that might be related to caching. 

    Please follow the steps below:

    - First, try to disable the "Use already loaded Vue" option in Amelia -> Customize.

    - Then, please exclude pages with Amelia from a caching plugin settings  

    - Clear the site and the browser cache and see if the booking form loads properly

    Hope that will help. 

    Looking forward to hearing from you. 

  • Blaise replied
    September 28, 2021 at 3:41am

    All fixed now.

    Fix was to remove the pages from Delayed JavaScript execution.

  • [deleted] replied
    September 29, 2021 at 8:29am

    Hi Blaise,

    thank you for letting us know!smile.png I'm happy to hear that.

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.