We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
As a medical appointment booking plugin, do you have HIPAA compliance?
Hi Ashley,
thank you for taking interest in Amelia and for reaching out to us
We don't store any data from your website, so everything you do with Amelia is saved in your WordPress database. The plugin is GDPR compliant, so if a customer was to delete their account, all details related to it will also be deleted.
Your administrators and Amelia managers would be able to see all customers, but employees will only be able to see their customers and customers created by you, which have not yet been assigned to an employee.
I am not too familiar with HIPAA, but from what I can see, Amelia shouldn't pose a risk here. Can you tell me which points you are most concerned about?