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  Public Ticket #2880542
Notificaciones
Closed

Comments

  • Antonio gutierrez larios started the conversation
    September 25, 2021 at 12:18pm

    Hello, I use the google translator, sorry if there is a wrong translation.
The issue is notifications, Gmail email clients get the notifications perfectly but those who have Apple Mail emails do not get the notifications.
I had to do something for these types of emails?
Regards, and thank you very much
  • [deleted] replied
    September 26, 2021 at 2:06pm

    Hi Antonio!

    Thank you for reaching outsmile.png

    I understand, don't worry I believe that translation is good. Does Apple email have a setting that is called Allow Less Secure Apps?

  • Antonio gutierrez larios replied
    September 26, 2021 at 2:20pm

    It is a question?
The truth is that I do not know, that has been communicated to me by the client who does not receive the emails when they request an appointment and he just has the Apple mail.
I do not know if Amelia will open something to adjust for those types of mail that are not Gmial
Thank you very much for answering
  • [deleted] replied
    September 27, 2021 at 12:01pm

    Hi Antonio

    Amelia notifications work together; if one type of notifications isn't working none of them will; having partial notifications is very strange. Please check the spam folder as well if there are some notifications missing.

    The only logical explanation for a notification to be missing "from time to time" is that it either got stuck in the Junk/Spam folder or that it is blocked by your service provider. 

    We had a client who's WP Mail was only sending partial notifications (some were being dropped), and when they switched to SMTP all the notifications stopped working. To solve this they ended up using Mailgun and everything was working as intended.

    You would need to check this with your hosting provider.