We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Questions;
1) I will like to migrate the installation from www.centroschuster.it to a subdomain www.centroschuster.centroschuster.it. How can I do it?
2) Is there any way to create a daily backup.
3) In www.centroschsuter.it I created 3 event connetected to Claudio Rossi employ succesfully. Than I fix the bokking open date to 30 October. Now I like to open it but I am not able to edit/open the event to update. Very strange. To continue with booking I created anothe event as you can see from enclosed file.
In addition Claudio Rossi do not see anymore events in his panel
Please advise something as I am a little confused.
Regards
Carlo
Hi Carlo
Thank you for reaching out to us.
1. Other than cloning your website, there's a way to migrate only Amelia's database tables.
There are around 47 tables with wp_amelia_ prefix that need to be moved. Please note that wp_ is the default database prefix, but on your end it could be anything, so look for your_prefix_amelia_ tables.
Besides that, you also need to go to wp_options and search for option_name "amelia_settings" - that returns one row, so you need to copy the option_value and paste it in the same field on the other site. Note that this contains all info from your old website, so you will need to replace the URLs in this cell. When you are moving on live site from local or stage site we can suggest to use Plugin Duplicator. We use it and it's working fine, because he will transfer all the files and also the tables to database.
2. Unfortunately not using the plugins builtin features.
3. Please make sure the plugin is updated to its latest version.
This sounds like most likely your server has SQL_BIG_SELECTS enabled, which is disabled in Amelia by default.
This can be changed in the database by changing the value of BIG_SELECTS to "true" in the database.
You can go to the database > wp_options (instead of wp there could be a prefix of your database instead) > amelia_settings > edit > change big selects value in the table to false.
Many thanks
unother question. Can I remove the license from uno site and use the same license code for a new installation?
thanks
Carlo
We recently added a possibility for you to manage your domains in our store. So, please access the store and you will see the Manage domains button, so you can delete the old domain there and then you will be able to activate your purchase code on your new domain when you go to Amelia -> Settings -> Activation tab
If you have any further questions feel free to ask.