We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2880143
Booking Calendar is not loading
Closed

Comments

  • [email protected] started the conversation
    September 24, 2021 at 5:43pm

    Hi 

    I am attempting to set up Amelia to handle scheduling of various types of coaching appointments. My site utilizes the Divi theme.

    The booking calendar is not loading and displays the hour glass constantly. 

    I have set up categories and services. Employees are set up with working hours and are assigned to the services. There is 1 employee and 1 location. 

    I cannot get the calendar to display for any configuration of options. I have tried selecting each category and providing specific values. I've attempted to suppress the option selection and enter a manual string, per your support guidelines. 

    There's probably some setting that is missing. I'd greatly appreciate your help with resolving this. 

    Regards

    Mark

  • [email protected] replied
    September 24, 2021 at 7:16pm

    Please disregard this. I put the Amelia module in a distinct row and all worked fine. 

    Thanks


  • [deleted] replied
    September 26, 2021 at 12:26pm

    Hi Mark!

    Thank you for reaching out to us and for letting us know - I'm glad that the solution was found.

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.