We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear all,
I need your help.
I have created a new Event in Amelia Backend, after that, I cannot acceess any List of signed up people to the event, and I cannot open the Event Editor anymore.
I get these errors in the Browser:
Debug on wordpress is activated, but no log created.
I got also report, that the event is not bookable anymore.
Thanks for help.
Hi there,
thank you for reaching out to us
Sound like most likely your server has SQL_BIG_SELECTS enabled, which is disabled in Amelia by default.
This can be changed in the database by changing the value of BIG_SELECTS to "true" in the database.
You can go to the database > wp_options (instead of wp there could be a prefix of your database instead) > amelia_settings > edit > change big selects value in the table to false.
Please provide me with temporary WP admin login if you are unable to locate and edit this yourself.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Problem solved with ticket: https://tmsplugins.ticksy.com/ticket/2711786/#comment-14275235
Thank you for your reply.
We're glad to hear that!
Thanks for letting us know.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
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