We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2879605
If/Or statements for Notifications
Closed

Comments

  •  1
    Steven Aylward started the conversation
    September 24, 2021 at 5:18am

    Hey guys,

    Just want to know if it's possible to do an if/or statement for notifications? We want to allow customers to join a meeting either by Phone or Google Meet, but both options will show if we aren't able to choose their option. 

    Thanks in advance.

  • [deleted] replied
    September 25, 2021 at 3:59pm

    Hi, Steven,

    Thank you for reaching out to us.

    I'm afraid, at the moment it's not possible with current built-in features in Amelia.

    You can disable the "Send Event Invitation Email" option in Amelia -> Settings -> Integrations -> Google Calendar and remove the Google meet placeholder from notifications, so you will be able to send Google meet invites manually from your Calendar. And if you add a Custom field with a question about what option a Customer prefers, phone meeting or Google meet, you will be able to contact the Customer accordingly. However, it might be quite time-consuming.

    Also, you can suggest that as a feature request here, or check if this request was already submitted and vote for it. 

    Best Regards.