Having an issue on a client's site where the CC box to enter their credit card information is missing on Firefox. Seems to work just fine in Chrome, did a test purchase and everything was kosher. However, this is no field to enter CC info on Firefox. Screenshots attached.
Can you please tell us if you are using the latest version of Amelia (4.2)? Since we can see the same issue on Chrome browser as well this could indicate an outdated Amelia version or a conflict with another plugin installed on the website or the current theme you are using. We also notice that your website is not HTTP, hence it is not secure so please check if you have any security plugins installed that might be preventing this type of information to be publicly displayed.
Good afternoon,
Having an issue on a client's site where the CC box to enter their credit card information is missing on Firefox. Seems to work just fine in Chrome, did a test purchase and everything was kosher. However, this is no field to enter CC info on Firefox. Screenshots attached.
Hi Eric
Thank you for reaching out to us.
Can you please tell us if you are using the latest version of Amelia (4.2)? Since we can see the same issue on Chrome browser as well this could indicate an outdated Amelia version or a conflict with another plugin installed on the website or the current theme you are using. We also notice that your website is not HTTP, hence it is not secure so please check if you have any security plugins installed that might be preventing this type of information to be publicly displayed.