We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2878299
Random assign
Closed

Comments

  • Eduardo Janairo Amir Richardson started the conversation
    September 22, 2021 at 4:37pm

    good day,

    I would like to know how can I set choose a random agent only be visible without having any agents to choose from. but in the back of the system chooses an agent randomly.

    my company doesn't what the same agent is chosen all the time by the users.

  • [deleted] replied
    September 23, 2021 at 4:38pm

    Hi Eduardo

    Thank you for reaching out to us.

    You can hide the employee drop-down using this custom CSS:

    div.am-select-service > form > div.el-form-item.am-select-employee-option {
display: none !important;
}

    and to hide them from booking recap you can use this CSS

    div.am-confirm-booking-data.el-row > div:nth-child(1) > div > div:nth-child(1) {    display: none;
}

    or from the customize tab by hiding the Employee selection field

    And the employees will be randomly assigned to services this way but you can reassign them from the backend as you see fit.