We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When I try to enter a new employee in Amelia it says that the email is already in use, but there aren't any other employees with that email. The email is my main email that I am using for wordpress and that I have used elsewhere on the site, but it isn't under any of the employees. Can you let me know what might be the problem?
Hi Brittany
Thank you for reaching out to us.
If I understand correctly you as the administrator are using this email address for your user account? If you go to your Users tab you will see a list off email addresses that are already in use on this website and therefore cannot be used to create other user roles in Amelia, all your employees need to have a unique email address.