We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Ever since I did the latest update to Amelia (4.2) I am no longer seeing my services listed in the Amelia settings. They still appear on my website, but I can no longer access them to edit them! Attached is a screenshot of the settings page and one of the dashboard showing that they really do exist somewhere.
Sorry, here are the screenshots.
Hi Maurizio
Thank you for reaching out to us.
Can you please provide us with a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Thank you, but I'm afraid the password is not correct, could you please check that for me?
Hi Maurizio
Thank you, we were able to log in now
Let us investigate this and get back to you with more information.
We appreciate your time and patience.
Hey Maurizio
Our developers are still checking out your website.
I hope they'll be done soon, but it seems that the issue is quite strange, so I can't make any guarantees. I'll get back to you in the other ticket when we have news.
Sorry for the delay.
Kind Regards,
Aleksandar Vuković
[email protected]
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