Ever since I did the latest update to Amelia (4.2) I am no longer seeing my services listed in the Amelia settings. They still appear on my website, but I can no longer access them to edit them! Attached is a screenshot of the settings page and one of the dashboard showing that they really do exist somewhere.
Can you please provide us with a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Our developers are still checking out your website.
I hope they'll be done soon, but it seems that the issue is quite strange, so I can't make any guarantees. I'll get back to you in the other ticket when we have news.
Ever since I did the latest update to Amelia (4.2) I am no longer seeing my services listed in the Amelia settings. They still appear on my website, but I can no longer access them to edit them! Attached is a screenshot of the settings page and one of the dashboard showing that they really do exist somewhere.
Sorry, here are the screenshots.
Hi Maurizio
Thank you for reaching out to us.
Can you please provide us with a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Thank you, but I'm afraid the password is not correct, could you please check that for me?
Hi Maurizio
Thank you, we were able to log in now
Let us investigate this and get back to you with more information.
We appreciate your time and patience.
Hey Maurizio
Our developers are still checking out your website.
I hope they'll be done soon, but it seems that the issue is quite strange, so I can't make any guarantees. I'll get back to you in the other ticket when we have news.
Sorry for the delay.
Kind Regards,
Aleksandar Vuković
[email protected]
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