We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2877580
How do I stop system allowing booking over the amount of sessions client has purchased?
Closed

Comments

  • Claudia started the conversation
    September 21, 2021 at 9:54pm

    My client purchased a 5 pack and when going into her pack she is able to book in for 10 when she has only paid for 5. How do I set the system so it doesnt allow booking over the amount they have paid for? Please let me know as soon as possible so I can rectify the issue

  • [deleted] replied
    September 22, 2021 at 12:47pm

    Hi Claudia

    Thank you for reaching out to us.

    Please check the number of appointments added to the package, if this is set to be more than 5 in total your clients will be able to book as many appointments as it is indicated in the package setup.

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  • Claudia replied
    September 22, 2021 at 8:05pm

    thanks for getting back to me. The 5 pack is set to have 5 appointments. The person needs to book for 5minimum and 5 maximum when they purchase the pack. Can you tell me what else I could change please as this doesn’t help

  • [deleted] replied
    September 23, 2021 at 12:06pm

    Hi Claudia

    Can you please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.