Our business has been trying to function on Amelia's Events booking system for the past month. TWICE now all programmed in Events have disappearing - basically every 2 weeks. All previous, current, and future events and their data have disappeared. This makes it near impossible and very costly for our business to run since we are loosing our attendance data and having to reprogram the plugin all over again.
We got an email with the Amelia update 5 days ago and the link on the update download does not work either. So we can't tell if this is an update issue or what else may be going wrong.
This plugin has been rather unreliable within its first month, which is very frustrating.
Wordpress was able to provide me with some of the the error codes that Amelia generated in our log:
27-Aug-2021 03:25:40 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /srv/htdocs/wp-content/plugins/ameliabooking/src/Domain/Factory/Booking/Event/EventFactory.php on line 49 [27-Aug-2021 03:25:40 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /wordpress/core/5.8/wp-includes/class-wp-error.php on line 190 [27-Aug-2021 03:25:56 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /srv/htdocs/wp-content/plugins/ameliabooking/src/Domain/Factory/Booking/Event/EventFactory.php on line 49 [27-Aug-2021 03:25:56 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /wordpress/core/5.8/wp-includes/class-wp-error.php on line 227 [27-Aug-2021 03:30:37 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /srv/htdocs/wp-content/plugins/ameliabooking/src/Domain/Factory/Booking/Event/EventFactory.php on line 49 [27-Aug-2021 03:30:37 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /wordpress/core/5.8/wp-includes/class-wp-error.php on line 227 [27-Aug-2021 03:44:51 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /srv/htdocs/wp-content/plugins/ameliabooking/src/Domain/Factory/Booking/Event/EventFactory.php on line 49 [27-Aug-2021 03:44:51 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /wordpress/core/5.8/wp-includes/class-wp-error.php on line 227 [27-Aug-2021 03:52:47 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /srv/htdocs/wp-content/plugins/ameliabooking/src/Domain/Factory/Booking/Event/EventFactory.php on line 49 [27-Aug-2021 03:52:47 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /wordpress/core/5.8/wp-includes/class-wp-error.php on line 227 [27-Aug-2021 04:15:59 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /srv/htdocs/wp-content/plugins/ameliabooking/src/Domain/Collection/AbstractCollection.php on line 58 [27-Aug-2021 04:15:59 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /wordpress/core/5.8/wp-includes/class-wp-fatal-error-handler.php on line 72 [27-Aug-2021 04:20:29 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /srv/htdocs/wp-content/plugins/ameliabooking/src/Domain/Collection/AbstractCollection.php on line 58 [27-Aug-2021 04:20:29 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /wordpress/core/5.8/wp-includes/class-wp-fatal-error-handler.php on line 72 [27-Aug-2021 05:51:27 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /srv/htdocs/wp-content/plugins/ameliabooking/src/Domain/Factory/Booking/Event/EventFactory.php on line 49 [27-Aug-2021 05:51:27 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /wordpress/core/5.8/wp-includes/functions.php on line 4511 [27-Aug-2021 19:26:29 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 14684160 bytes) in /srv/htdocs/wp-content/plugins/ameliabooking/src/Application/Controller/Controller.php on line 147
......
[17-Sep-2021 18:20:47 UTC] Error checking in buffer: The buffer you checked in was not checked out [21-Sep-2021 01:24:17 UTC] PHP Warning: Cannot modify header information - headers already sent by (output started at /srv/htdocs/wp-content/plugins/ameliabooking/src/Infrastructure/WP/HelperService/HelperService.php:40) in /wordpress/core/5.8.1/wp-admin/customize.php on line 126 [21-Sep-2021 01:25:14 UTC] PHP Warning: Cannot modify header information - headers already sent by (output started at /srv/htdocs/wp-content/plugins/ameliabooking/src/Infrastructure/WP/HelperService/HelperService.php:40) in /wordpress/core/5.8.1/wp-admin/customize.php on line 126
The error that you see tells me that something else is draining the memory from your site. Amelia tried to allocate 20480 bytes (which is 0.02048Mb).
Your memory size on the server is 268.435456Mb, and Amelia can't allocate 0.02048Mb because the memory is exhausted.
When I checked your site, I saw that the Events page has a 500 - Internal server error with this message:
{"message":"Unable to find by id in AmeliaBooking\\Infrastructure\\Repository\\Booking\\Event\\EventRepository SQLSTATE[HY000]: General error: 2006 MySQL server has gone away"}
Please check the reference about the "MySQL server has gone away" error on this link.
This should usually be forwarded to your hosting provider, but before we can check the database and FTP, you don't need to do that.
I'll ask you to provide me FTP and database access credentials (or cPanel, if you have that, which would provide us with both), and I'll forward them to our development team, so they can check out what's going on in the database, and debug the plugin to see what's behind this error actually. Make sure to enable the Private response when providing these credentials.
In the meantime, can you please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be)? If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Thank you for your explanation and input. With that we were able to isolate the issue and fix it.
We now know the reason why Amelia has been having all of the issues and are working on getting it fixed. The plugin will hopefully work smoothing from here on out!
Our business has been trying to function on Amelia's Events booking system for the past month. TWICE now all programmed in Events have disappearing - basically every 2 weeks. All previous, current, and future events and their data have disappeared. This makes it near impossible and very costly for our business to run since we are loosing our attendance data and having to reprogram the plugin all over again.
We got an email with the Amelia update 5 days ago and the link on the update download does not work either. So we can't tell if this is an update issue or what else may be going wrong.
This plugin has been rather unreliable within its first month, which is very frustrating.
Ginny
SDFA - Digital
Update, I was able to download the Amelia update and install it. It is now current to version 4.2. Disappeared Events have not returned.
Wordpress was able to provide me with some of the the error codes that Amelia generated in our log:
27-Aug-2021 03:25:40 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /srv/htdocs/wp-content/plugins/ameliabooking/src/Domain/Factory/Booking/Event/EventFactory.php on line 49
......[27-Aug-2021 03:25:40 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /wordpress/core/5.8/wp-includes/class-wp-error.php on line 190
[27-Aug-2021 03:25:56 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /srv/htdocs/wp-content/plugins/ameliabooking/src/Domain/Factory/Booking/Event/EventFactory.php on line 49
[27-Aug-2021 03:25:56 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /wordpress/core/5.8/wp-includes/class-wp-error.php on line 227
[27-Aug-2021 03:30:37 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /srv/htdocs/wp-content/plugins/ameliabooking/src/Domain/Factory/Booking/Event/EventFactory.php on line 49
[27-Aug-2021 03:30:37 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /wordpress/core/5.8/wp-includes/class-wp-error.php on line 227
[27-Aug-2021 03:44:51 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /srv/htdocs/wp-content/plugins/ameliabooking/src/Domain/Factory/Booking/Event/EventFactory.php on line 49
[27-Aug-2021 03:44:51 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /wordpress/core/5.8/wp-includes/class-wp-error.php on line 227
[27-Aug-2021 03:52:47 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /srv/htdocs/wp-content/plugins/ameliabooking/src/Domain/Factory/Booking/Event/EventFactory.php on line 49
[27-Aug-2021 03:52:47 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /wordpress/core/5.8/wp-includes/class-wp-error.php on line 227
[27-Aug-2021 04:15:59 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /srv/htdocs/wp-content/plugins/ameliabooking/src/Domain/Collection/AbstractCollection.php on line 58
[27-Aug-2021 04:15:59 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /wordpress/core/5.8/wp-includes/class-wp-fatal-error-handler.php on line 72
[27-Aug-2021 04:20:29 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /srv/htdocs/wp-content/plugins/ameliabooking/src/Domain/Collection/AbstractCollection.php on line 58
[27-Aug-2021 04:20:29 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /wordpress/core/5.8/wp-includes/class-wp-fatal-error-handler.php on line 72
[27-Aug-2021 05:51:27 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /srv/htdocs/wp-content/plugins/ameliabooking/src/Domain/Factory/Booking/Event/EventFactory.php on line 49
[27-Aug-2021 05:51:27 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /wordpress/core/5.8/wp-includes/functions.php on line 4511
[27-Aug-2021 19:26:29 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 14684160 bytes) in /srv/htdocs/wp-content/plugins/ameliabooking/src/Application/Controller/Controller.php on line 147
[17-Sep-2021 18:20:47 UTC] Error checking in buffer: The buffer you checked in was not checked out
[21-Sep-2021 01:24:17 UTC] PHP Warning: Cannot modify header information - headers already sent by (output started at /srv/htdocs/wp-content/plugins/ameliabooking/src/Infrastructure/WP/HelperService/HelperService.php:40) in /wordpress/core/5.8.1/wp-admin/customize.php on line 126
[21-Sep-2021 01:25:14 UTC] PHP Warning: Cannot modify header information - headers already sent by (output started at /srv/htdocs/wp-content/plugins/ameliabooking/src/Infrastructure/WP/HelperService/HelperService.php:40) in /wordpress/core/5.8.1/wp-admin/customize.php on line 126
Hello Matthew
The error that you see tells me that something else is draining the memory from your site. Amelia tried to allocate 20480 bytes (which is 0.02048Mb).
Your memory size on the server is 268.435456Mb, and Amelia can't allocate 0.02048Mb because the memory is exhausted.
When I checked your site, I saw that the Events page has a 500 - Internal server error with this message:
{"message":"Unable to find by id in AmeliaBooking\\Infrastructure\\Repository\\Booking\\Event\\EventRepository SQLSTATE[HY000]: General error: 2006 MySQL server has gone away"}
Please check the reference about the "MySQL server has gone away" error on this link.
This should usually be forwarded to your hosting provider, but before we can check the database and FTP, you don't need to do that.
I'll ask you to provide me FTP and database access credentials (or cPanel, if you have that, which would provide us with both), and I'll forward them to our development team, so they can check out what's going on in the database, and debug the plugin to see what's behind this error actually. Make sure to enable the Private response when providing these credentials.
In the meantime, can you please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be)? If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
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Hi Aleksandar,
Thank you for your explanation and input. With that we were able to isolate the issue and fix it.
We now know the reason why Amelia has been having all of the issues and are working on getting it fixed. The plugin will hopefully work smoothing from here on out!
Ginny
SDFA - Digital
That is fantastic news, Ginny!
Would you mind telling me what was wrong and what did you do to resolve the issue?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables