We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
hello,
I think I’ve found a bug in Amelia. When entering an email address in the field to get an access link you’re able to enter any email address. Even an address that isn’t registered as a customer.
Shouldn’t it appear a dialog telling the user that the email address isn’t connected to a booking or something?
Best regards
Martin
Hi Martin
Thank you for reaching out to us.
You are correct, thank you for pointing this out, this is a bug and we have forwarded this to our developers to fix for the next update.
Do let us know if there is anything else we can assist you with.