We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I updated the plugin as per usual, using the WP manager, and the following error was triggered. I have not been able to activate the plugin ever since.
Warning: require_once(/home/u306300381/domains/spanishwithnelson.com/public_html/wp-content/plugins/ameliabooking/vendor/composer/autoload_real.php): failed to open stream: No such file or directory in /home/u306300381/domains/spanishwithnelson.com/public_html/wp-content/plugins/ameliabooking/vendor/autoload.php on line 5
Fatal error: require_once(): Failed opening required '/home/u306300381/domains/spanishwithnelson.com/public_html/wp-content/plugins/ameliabooking/vendor/composer/autoload_real.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/u306300381/domains/spanishwithnelson.com/public_html/wp-content/plugins/ameliabooking/vendor/autoload.php on line 5
Thanks for your help.
Hi Nelson
Thank you for reaching out to us.
It looks like this file is missing: /home/u306300381/domains/spanishwithnelson.com/public_html/wp-content/plugins/ameliabooking/vendor/composer/autoload_real.php
Can you double-check?
This can happen due to folder permissions with some hosting providers. My advice is to update the plugin manually, following the steps below:
1.) Download zip from our store or from the email you received when you purchased the plugin
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing ameliabooking folder.
4.) Upload the previously downloaded ameliabooking folder through FTP into "plugins" folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate Amelia Plugin, and then activate it again.
7.) Clear server and browser cache
That should allow you to activate the plugin, but please reach out to your hosting provider, and ask them why some files are deleted from the folder. Do let us know if this helps.
Thanks for your response.
I did as you suggested in the previous message, and while uploading the files using FTP this error appeared.
Any suggestion?
The booking system is perhaps the most important feature of my website, and I need it running ASAP.
thanks in advance.
Hi Nelson
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Thank you, I forwarded this to our developers for troubleshooting. We will get back to you as soon as we gather more information.
We appreciate your time and patience.