We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
we only use events on our website (in category "ateliers", and have the following issue: in the notifications to our clients (in all emails) the two functions:
%location_address% : %location_description%
don't work and appear as such in the emails. Since there is no way to make the adress of the event appear, we have incredible issues with our clients and lost sales right now. Of cours I presice that the adresses are well saved in the Locations. All other functions (client name..) seem to work correctly. Can you please help?you'll find attached the email example.
Hi, De contenson,
Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.
I wasn't able to download the file, it seems like it was damaged when you uploaded it. Could you please re-upload it?
Also, could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can post the credentials as a private reply to this ticket.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Looking forward to hearing from you.
Bérengère,
I'm glad to hear that the issue was resolved.
Please feel free to contact us if you have any other questions.
Best Regards.