I can't say what's going on without taking a look, but I do see that you have Live transactions enabled from your website, so if the credentials are correct, it should be working fine.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
The Amelia booking system is not accepting payments.
I have had many customers reach out and say that they get an error code “there was a problem processing your card”
my stripe details are correct so I’m not sure what the problem is?
Can you please look at it as a matter of urgency?
Thanks
Hello Jamie
I can't say what's going on without taking a look, but I do see that you have Live transactions enabled from your website, so if the credentials are correct, it should be working fine.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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