We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am super frustrated with this system being so hard to use! I cannot believe after over a month of struggling to get this up and running that now the group classes are not showing up correctly for my clients to book in. Its creating frustration not just for me but my clients too. I have sent a ticket a few days ago and still havent had a response and I am ready to cancel my subscription with you guys! I need someone to help me with updating the plugin and I need help with how to fix the group classes not showing up on my calendar! Please can someone help with these issues?!
Hello Claudia, I have quite a bit of experience with Amelia. If you would like, I would be willing to help you with your setup problems as much as possible.
Hey Claudia
Sorry for the bad experience, but I see that Liza was able to help you out in another ticket, so we can mark this as closed?
I am sorry for the delay, as we're short-staffed at the moment due to Covid-19 infections, but we're slowly getting up to speed.
Kind Regards,
Aleksandar Vuković
[email protected]
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