We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I have activated your plugin, sometimes I get reservations at the same time and it creates the group, which is very inconvenient for me, I would like to make sure that the group is not created. Is there any solution?
Thanks
Hello Riseria
Thank you for your purchase.
Please check Amelia Settings/Appointment Settings and then check Amelia/Services.
If you have "Allow bookings above maximum capacity" enabled, then even though your service's max capacity is set to "1", people will be able to book above it as long as the appointment is in the pending status.
You ned to disable that option in Amelia Settings/Appointment Settings, and this won't happen anymore.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
No, it is fine to me that there are more appointments at the same time, but I would like the plugin not to create "groups" because it automatically puts them in "approved" when in reality the appointment is pending and creates a huge confusion in the organization of reservations
Hello again Riseria
That's not how it works. If the default appointment status is set to "Pending", they will all be pending, along with the group appointment:
However, if you approve the appointment - you approve the entire group:
If someone new books the appointment, they are saved as "Pending" because that's how you configured the default appointment status:
You would then be able to edit the appointment, and manually approve new customers:
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables