We have set the maximum quantity of attendees to a booking to 26 but if someone books even only 1 person for that session, the whole session is blocked out. Do you know why this is please as surely the booking slot/session should only "close" when the maximum value of 26 is met?
Could you please check if the option Allow booking below minimum capacity: in Amelia -> Settings -> Appointments is enabled? If this option is disabled when the minimum capacity of a service is reached that time slot will be closed for booking for other customers. You can read more about the appointments settings here.
Hi,
We have set the maximum quantity of attendees to a booking to 26 but if someone books even only 1 person for that session, the whole session is blocked out. Do you know why this is please as surely the booking slot/session should only "close" when the maximum value of 26 is met?
Many thanks.
Hi Mark,
Could you please check if the option Allow booking below minimum capacity: in Amelia -> Settings -> Appointments is enabled? If this option is disabled when the minimum capacity of a service is reached that time slot will be closed for booking for other customers. You can read more about the appointments settings here.
Let me know if this helped!
Ah, no that wasn't enabled but is now. Thank you :)
You are welcome, Mark.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.