1. After updating from 4.1 to 4.2 the Amelia menu is broken. I am not able to access the dashboard, employees, services, locations, finance, or customize pages. They simply display an empty white space. Is there an easy way to roll back to 4.1 until this is corrected or will a 4.3 be coming soon to correct this?
Thank you for your purchase and apologies for replying a bit later. This isn't a common issue, it might be coming from a conflict with another plugin on your website.
Please provide me a temporary WP-admin (administrator) user for your site where this happens and your database access, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
That's correct: unfortunately, it's a very common situation when similar issues occur because of a conflict with another plugin. So, disabling other plugins might help with troubleshooting.
Hi there I am having the same issue please help - I am self employed & the website owner wants classes live for booking by the morning - it is critical I am able to access the events dashboard today
Can you mention the plugins that generated the conflict? I have this problem on a big online site, and I can't see myself breaking everything to do some tests
In my case it's the Happyaddons Plugin for Elementor which causes Amelia to stop showing all of the backend. I opened a ticket at happyaddons.com. Maybe they can help.
I also have this plugin on my site. I will also go and make a ticket at h happyaddon. Thanks
I also have this plugin on my site. I will also go and make a ticket at h happyaddon. Thanks
It's important that Amelia support is informed, and does the necessary on its side.
if i deactivate happy addon, i'll break a lot of layouts. and it's a big site... It's very annoying. I think I'll downgrade until the conflict is sorted out.
We confirmed there's an issue with Happy Elementor Addons - they load their vue files everywhere - in the front-end where they're not used, in the back-end (on all back-end pages), etc. so they are creating this conflict.
The only solution here would be to go to ../wp-content/mu-plugins/ folder (if you don't have that folder - create it), and create (or update the existing) functions.php file where you would add this:
function wpamelia_exclude_plugins($plugins) {
if (false !== strpos($_GET['page'], 'wpamelia')) {
foreach ($plugins as $key => $plugin) {
if (false !== strpos($plugin, 'happy-elementor-addons')) {
unset($plugins[$key]);
}
}
}
return $plugins;
}
That will solve the issue with Happy Elementor Addons.
Also, our developers will add the fix to the next update.
For my side, when I try to add this patch, I get the function at the top of the site on the front end, same in the back office.
I just tried to add the code in the functions.php file of the child theme, it doesn't change anything, but I don't have the function displayed in the front-end, nor in the back-end.
Maybe if we don't have the mu-plugins file, it's not a good idea to create it
Hi, I also have an error since the last updates. I can't acces notifications, customers, settings, places, appointements menus in Amelia. I don't have elementor or addons related to it. Didn't add any new extensions recently.
Happy Elementor Addons has released an update from Version 3.2.1 to 3.2.2. which solves the issue caused in the Amelia backend. With this update the solution below provided by Liza from Amelia is no longer necessary (at least in my cases).
Please try to clear the site and the browser cache.
If that doesn't help, please open a private ticket and provide us with temporary WP Admin access there, so we will be able to investigate your case. It's hard to say anything without taking a look from the inside.
1. After updating from 4.1 to 4.2 the Amelia menu is broken. I am not able to access the dashboard, employees, services, locations, finance, or customize pages. They simply display an empty white space. Is there an easy way to roll back to 4.1 until this is corrected or will a 4.3 be coming soon to correct this?
Hello Felicia,
Thank you for your purchase and apologies for replying a bit later. This isn't a common issue, it might be coming from a conflict with another plugin on your website.
Please provide me a temporary WP-admin (administrator) user for your site where this happens and your database access, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi Felicia, I have the same problem. Did you manage to solve?
in my case it was a plugin conflict.
Hi, Josiley,
Sorry to hear that you faced this issue.
As far as I can see, my colleagues are already working on it under the ticket that you've opened.
Hope the issue will be resolved soon.
Best Regards.
Hi, Kurt,
Thank you for sharing this information.
That's correct: unfortunately, it's a very common situation when similar issues occur because of a conflict with another plugin. So, disabling other plugins might help with troubleshooting.
Best Regards.
Hi, Felicia,
Could you please confirm if the issue was resolved?
Looking forward to hearing from you.
Hi there I am having the same issue please help - I am self employed & the website owner wants classes live for booking by the morning - it is critical I am able to access the events dashboard today
Hi, Miss c r white,
I found your ticket and responded to it.
I hope the issue will be resolved as soon as possible.
Best Regards.
Hi,
I have the same problem.
Can you mention the plugins that generated the conflict? I have this problem on a big online site, and I can't see myself breaking everything to do some tests
Thanks in advance
In my case it's the Happyaddons Plugin for Elementor which causes Amelia to stop showing all of the backend. I opened a ticket at happyaddons.com. Maybe they can help.
Regards
Kurt
Thanks Kurt
I also have this plugin on my site. I will also go and make a ticket at h happyaddon.
Thanks
I also have this plugin on my site. I will also go and make a ticket at h happyaddon.
Thanks
It's important that Amelia support is informed, and does the necessary on its side.
if i deactivate happy addon, i'll break a lot of layouts. and it's a big site... It's very annoying. I think I'll downgrade until the conflict is sorted out.
I have also just detected this anomaly on the site.
Indeed, it was recommended to clean the cache. I use Wp Fastest cache
Hi, everyone!
We confirmed there's an issue with Happy Elementor Addons - they load their vue files everywhere - in the front-end where they're not used, in the back-end (on all back-end pages), etc. so they are creating this conflict.
The only solution here would be to go to ../wp-content/mu-plugins/ folder (if you don't have that folder - create it), and create (or update the existing) functions.php file where you would add this:
function wpamelia_exclude_plugins($plugins) { if (false !== strpos($_GET['page'], 'wpamelia')) { foreach ($plugins as $key => $plugin) { if (false !== strpos($plugin, 'happy-elementor-addons')) { unset($plugins[$key]); } } } return $plugins; }That will solve the issue with Happy Elementor Addons.
Also, our developers will add the fix to the next update.
Sorry for this inconvenience.
Best Regards.
Hi Liza
I did what you wrote, but no success. BTW: When login in as Amelia Manager everything works fine. Only as Administrator I get a blank page.
Hope that helps.
For my side, when I try to add this patch, I get the function at the top of the site on the front end, same in the back office.
I just tried to add the code in the functions.php file of the child theme, it doesn't change anything, but I don't have the function displayed in the front-end, nor in the back-end.
Maybe if we don't have the mu-plugins file, it's not a good idea to create it
Valerie
You have to add this line:
<?php
at the beginning of the code of the functions.php file
I'm almost ashamed, thanks Kurt :)
Hi, I also have an error since the last updates. I can't acces notifications, customers, settings, places, appointements menus in Amelia. I don't have elementor or addons related to it. Didn't add any new extensions recently.
Any ideas?
Hi, I also have an error since the last updates. I am not seeing any finance.
Hi all
Happy Elementor Addons has released an update from Version 3.2.1 to 3.2.2. which solves the issue caused in the Amelia backend. With this update the solution below provided by Liza from Amelia is no longer necessary (at least in my cases).
Regards
Kurt
Kurt,
Thank you for keeping us posted.
I will forward this information to our dev team.
Best Regards.
Hi, JUN,
Could you please open a private ticket and provide us with a temporary WP Admin login there, so we will be able to investigate your case?
Best Regards.
Hi, Nicolaie,
Please try to clear the site and the browser cache.
If that doesn't help, please open a private ticket and provide us with temporary WP Admin access there, so we will be able to investigate your case. It's hard to say anything without taking a look from the inside.
Best Regards.