We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2874865
SMS - Alpha Sender ID
Closed

Comments

  • sercan started the conversation
    September 17, 2021 at 7:38pm

    Hello,

    Even though I have set the alpha sender id in my sms profile, the id does not appear in sms and sms is sent from random phone numbers. Why is Alpha sender ID not showing up? If the ID will not appear, is it possible to show it as our corporate phone number?

    Also, my plugin is not automatically updated. I had the same last time. Since the update to the theme forest is late, I cannot download and install the new version manually. Even though it is connected to my Envato account, I get a warning to enter the purchase code or connect to envato to update.

    Thank you for interest.

  • sercan replied
    September 17, 2021 at 7:47pm

    By the way, my location is Turkey. Alphanumeric is allowed but requires official permission. I can get official permission, but from which number? SMS's are sent from random numbers. The sms system you are currently using is causing institutional problems.

  • [deleted] replied
    September 21, 2021 at 11:46am

    Hello Sercan,

    Thank you for your purchase and apologies for replying a bit later. There isn't a possibility of setting an alphanumeric sender ID for your country with Amelia's current built-in features, unfortunately. It is supported in your country, but only with pre-registration and that is not possible with Amelia's SMS built-in system. 

    If you have any further questions feel free to ask,


  • sercan replied
    September 22, 2021 at 5:58am

    Hello Marija

    Thanks a lot for your reply,

    I have one more question. Whenever an update comes to Amelia via wordpress, so that I can update it, I get the following warning: "To receive automatic updates license activation is required. Please visit settings to activate Amelia.".

    Although I activate it by constantly connecting to envato, this warning continues and I cannot update the plugin. I tried turning off the cache plugins on my site, it still doesn't work.

    I can only download and install the update manually when you upload it to themeforest. In short, I'm waiting for you to upload the update to themeforest so that I can update. What is the reason of this problem ?

    Thank you for interest.

  • [deleted] replied
    September 23, 2021 at 9:14pm

    Hi, Sercan,

    Sorry for the delayed response.

    Could you please clarify if you activated Amelia on the Amelia -> Settings -> Activation page with the Envato API:

    9777309332.png


    If you activated Amelia, and the update option is still not available on the WP Plugins page, it can be resolved with one of the following options:

    • Probably, the reason is that the WordPress configuration doesn't allow updating active plugins, so the first step is to deactivate Amelia and see if it updates.
    • You can try updating from Dashboard/Updates. That's done in maintenance mode, so there's little chance that it will fail.

    Please let us know if that helps.

    Looking forward to hearing from you.