We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi! I received an email with an Amelia update but when hitting the download button, a new, blank window opens, but no file was downloaded. Is there another way to access the update? Thanks!
Hi Jen,
Apologies for replying a bit later, and sorry to see you have issues with downloading the plugin. Please try opening the link in an incognito window, or try another browser. If this doesn't help please try the same with downloading the plugin from the store. You can always download the newest version of the plugin when you login to the store (the credentials are sent via email after you purchased Amelia)
Please let us know if any of this helped