Apologies for replying a bit later. We are sorry to see you have issues with the automatic update, could you please login to our store and check there if your domain is active under the Manage domains option? If it is please go to Amelia and deactivate your purchase code in Amelia -> Settings -> Activation and activate it again and then go to the WP Plugins page and check it there is an auto-update button for Amelia there? If that doesn't help, could you please try deleting update transients on your website and check if this helps (there is the Transients Manager plugin you can use for this purpose)?
Hi there.
Auto-updates from 4.1 to 4.2 have failed telling me that the product needs to be activated in order to enable updates.
The product IS activated and if I go into settings to view the activation, I simply see a message stating:
"Your purchase code has been hidden for security reasons. You can find it on your store page store.tms-plugins.com"
Along with a button to de-activate.
I don't want to de-activate but the update is also desired.
How do I fix this?
Hi Barry,
Apologies for replying a bit later. We are sorry to see you have issues with the automatic update, could you please login to our store and check there if your domain is active under the Manage domains option? If it is please go to Amelia and deactivate your purchase code in Amelia -> Settings -> Activation and activate it again and then go to the WP Plugins page and check it there is an auto-update button for Amelia there? If that doesn't help, could you please try deleting update transients on your website and check if this helps (there is the Transients Manager plugin you can use for this purpose)?
Let me know if any of this helped
Thank you Marija,
The "manage domains" bit was where my problem resided as the domain was still listed as my staging server.
A simple fix to deactivate and re-activate.
You are welcome, Barry. Glad to see this helped, and the issue is gone. Thank you for letting me know!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.