We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
##RESOLVED##
`Hello
I have a problem to integrate Zoom with Amelia.
I followed the tutorial on your site, but something is not working.
What I think I did well:
Create a new user account on zoom from my paid account.
copy/paste the zoom keys in amelia.
Activate Zoom in the concerned service in Amelia
Configure the 3 zoom options in Amelia.
First problem: I can't connect employees with zoom.
In amelia / service / edit service / settings / integration I have activated Zoom, but I get this error message:
"Certain employees that are assigned to the service are not connected to Zoom users. Please go to employees' profiles and connect them to Zoom users in order to use this integration properly."
This must surely lead to the second problem: I can't connect the employee with the "zoom user" button.
And third problem, in the test mail, the link to connect to the meeting appears, but it does not work.
Thanks for your help.
Laurent
Hello Romedenne,
Glad to see the issue is gone, thank you for letting us know.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.