`Hello I have a problem to integrate Zoom with Amelia. I followed the tutorial on your site, but something is not working.
What I think I did well: Create a new user account on zoom from my paid account. copy/paste the zoom keys in amelia. Activate Zoom in the concerned service in Amelia Configure the 3 zoom options in Amelia.
First problem: I can't connect employees with zoom.
In amelia / service / edit service / settings / integration I have activated Zoom, but I get this error message: "Certain employees that are assigned to the service are not connected to Zoom users. Please go to employees' profiles and connect them to Zoom users in order to use this integration properly."
This must surely lead to the second problem: I can't connect the employee with the "zoom user" button.
And third problem, in the test mail, the link to connect to the meeting appears, but it does not work.
##RESOLVED##
`Hello
I have a problem to integrate Zoom with Amelia.
I followed the tutorial on your site, but something is not working.
What I think I did well:
Create a new user account on zoom from my paid account.
copy/paste the zoom keys in amelia.
Activate Zoom in the concerned service in Amelia
Configure the 3 zoom options in Amelia.
First problem: I can't connect employees with zoom.
In amelia / service / edit service / settings / integration I have activated Zoom, but I get this error message:
"Certain employees that are assigned to the service are not connected to Zoom users. Please go to employees' profiles and connect them to Zoom users in order to use this integration properly."
This must surely lead to the second problem: I can't connect the employee with the "zoom user" button.
And third problem, in the test mail, the link to connect to the meeting appears, but it does not work.
Thanks for your help.
Laurent
Hello Romedenne,
Glad to see the issue is gone, thank you for letting us know.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.