Hello, I just made the update of the plugin and I have a big issue! The customize page is empty! Also the dashboard, the planning, booking, clients; .... And the calendar step have lost the design personalization... The calendar is totally broken! Every steps are shown one under the other!
Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.
Please try to clear the site and the browser cache.
If that doesn't help, please provide us with a temporary WP Admin login, so we will be able to look into the issue from the inside. Please post the credentials as a private reply under this ticket.
So, as I don't have any news from you... I tried to uninstall the plugin and re install it again. And it's not working. All my data are still there and tabs of amelia are still empty.
I followed your procedure. Download new version on your site, uninstall the latest and reinstall the 4.2.
It works for the Admin. The admin pages are back.
I will try with it but I hope that I will never have an issue like this cause I lost 1 week of business! A commercial act from TMS would be really appreciated...
I don't see any new tickets in your profile, also I don't see an active purchase code added to your profile, so I'm not sure which case you are referring to with "No responsed from support".
Please open a ticket under the Amelia category with your purchase code and we will do our best to resolve the issue at the earliest possible time.
Hello, I just made the update of the plugin and I have a big issue! The customize page is empty! Also the dashboard, the planning, booking, clients; .... And the calendar step have lost the design personalization... The calendar is totally broken! Every steps are shown one under the other!
I must launch the website tomorrow!
Amelia is completely broken and I NEED a solution as I must launch the website
Hi, MusicaLille,
Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.
Please try to clear the site and the browser cache.
If that doesn't help, please provide us with a temporary WP Admin login, so we will be able to look into the issue from the inside. Please post the credentials as a private reply under this ticket.
Looking forward to hearing from you.
So, as I don't have any news from you... I tried to uninstall the plugin and re install it again. And it's not working. All my data are still there and tabs of amelia are still empty.
5 days and no answer. I want to be refund.
Same here my bookings site has been totally destroyed
have deactivated and uninstalled it three time as well as removed entire subdomain as database tables created issuses
created new sub domain with with bare bones and installed only Amelia plugin and still have the same issues.
ErrorRequest failed with status code 500
No responsed from support
extremely disappointed
Hello,
I followed your procedure. Download new version on your site, uninstall the latest and reinstall the 4.2.
It works for the Admin. The admin pages are back.
I will try with it but I hope that I will never have an issue like this cause I lost 1 week of business! A commercial act from TMS would be really appreciated...
MusicaLille,
Sorry to hear that.
We can refund your purchase, as my colleague Marija already mentioned. So please let us know if you want to request a refund.
Best Regards.
IT Support,
I'm sorry that you faced this issue.
I don't see any new tickets in your profile, also I don't see an active purchase code added to your profile, so I'm not sure which case you are referring to with "No responsed from support".
Please open a ticket under the Amelia category with your purchase code and we will do our best to resolve the issue at the earliest possible time.
Best Regards.