We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2873386
SMS no longer sending
Closed

Comments

  •  1
    Laura started the conversation
    September 16, 2021 at 8:09am

    Hi! We've been using Amelia for a while and love it. However, this morning I set up a new event and when I did a test booking, the email confirmation came through but the SMS didn't. 

    This new event is in the same account/website as other events we have running. I checked the SMS history and yesterday SMS confirmations were being sent (for the other events), but nothing has gone this morning for my tests. I wondered if there was perhaps a delay or some other issue? I have checked the credits and we have plenty left. 

    Thanks

    Laura

  • [deleted] replied
    September 18, 2021 at 7:56pm

    Hi, Laura,

    Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.

    We didn't get complaints about similar issues yet. 

    Can we send a test notification from your WP, if you don't mind? Thus we will know that the issue is not related to mobile providers.

    If so, please provide us with a temporary WP Admin login and SMS account credentials. You can post them as a private reply under this ticket. 

    Looking forward to hearing from you. 

  •  1
    Mikkel replied
    November 2, 2021 at 5:38pm

    Any news to this ticket?

  •  2,576
    Aleksandar replied
    November 4, 2021 at 6:16pm

    Hey Mikkel

    We'll check out the ticket you created. We'll leave the ticket open in case Laura wishes to add something. I have a lot of tickets that require my attention, and I want to dedicate some time to your issue, so I'll get back to you in the morning.

    Thanks for understanding.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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  •  1
    Mikkel replied
    November 5, 2021 at 2:34pm

    Hi Alek

    Sounds fine :-)

    You will write to me in PRIVATE TICKET #2893853 ?