Hi! We've been using Amelia for a while and love it. However, this morning I set up a new event and when I did a test booking, the email confirmation came through but the SMS didn't.
This new event is in the same account/website as other events we have running. I checked the SMS history and yesterday SMS confirmations were being sent (for the other events), but nothing has gone this morning for my tests. I wondered if there was perhaps a delay or some other issue? I have checked the credits and we have plenty left.
We'll check out the ticket you created. We'll leave the ticket open in case Laura wishes to add something. I have a lot of tickets that require my attention, and I want to dedicate some time to your issue, so I'll get back to you in the morning.
Hi! We've been using Amelia for a while and love it. However, this morning I set up a new event and when I did a test booking, the email confirmation came through but the SMS didn't.
This new event is in the same account/website as other events we have running. I checked the SMS history and yesterday SMS confirmations were being sent (for the other events), but nothing has gone this morning for my tests. I wondered if there was perhaps a delay or some other issue? I have checked the credits and we have plenty left.
Thanks
Laura
Hi, Laura,
Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.
We didn't get complaints about similar issues yet.
Can we send a test notification from your WP, if you don't mind? Thus we will know that the issue is not related to mobile providers.
If so, please provide us with a temporary WP Admin login and SMS account credentials. You can post them as a private reply under this ticket.
Looking forward to hearing from you.
Any news to this ticket?
Hey Mikkel
We'll check out the ticket you created. We'll leave the ticket open in case Laura wishes to add something. I have a lot of tickets that require my attention, and I want to dedicate some time to your issue, so I'll get back to you in the morning.
Thanks for understanding.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi Alek
Sounds fine :-)
You will write to me in PRIVATE TICKET #2893853 ?