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Okay
  Public Ticket #2873386
SMS no longer sending
Closed

Comments

  •  1
    Laura started the conversation
    September 16, 2021 at 8:09am

    Hi! We've been using Amelia for a while and love it. However, this morning I set up a new event and when I did a test booking, the email confirmation came through but the SMS didn't. 

    This new event is in the same account/website as other events we have running. I checked the SMS history and yesterday SMS confirmations were being sent (for the other events), but nothing has gone this morning for my tests. I wondered if there was perhaps a delay or some other issue? I have checked the credits and we have plenty left. 

    Thanks

    Laura

  • [deleted] replied
    September 18, 2021 at 7:56pm

    Hi, Laura,

    Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.

    We didn't get complaints about similar issues yet. 

    Can we send a test notification from your WP, if you don't mind? Thus we will know that the issue is not related to mobile providers.

    If so, please provide us with a temporary WP Admin login and SMS account credentials. You can post them as a private reply under this ticket. 

    Looking forward to hearing from you. 

  •  1
    Mikkel replied
    November 2, 2021 at 5:38pm

    Any news to this ticket?

  •  2,576
    Aleksandar replied
    November 4, 2021 at 6:16pm

    Hey Mikkel

    We'll check out the ticket you created. We'll leave the ticket open in case Laura wishes to add something. I have a lot of tickets that require my attention, and I want to dedicate some time to your issue, so I'll get back to you in the morning.

    Thanks for understanding.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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  •  1
    Mikkel replied
    November 5, 2021 at 2:34pm

    Hi Alek

    Sounds fine :-)

    You will write to me in PRIVATE TICKET #2893853 ?