We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am unable to auto-update wpDataTables within our WordPress site. We purchased the plug-in directly from you and our developer uploaded it to our site. There was a message that wpDataTables needed to be activated in Settings for auto-updates to be available. I went to Settings, entered my purchase code and clicked Activate. The message is different now, but auto-update is still not available. Here is the new message: There is a new version of wpDataTables available. View version 3.6 details. Automatic update is unavailable for this plugin.
Is the auto-update function simply not available for wpDataTables or is there something else we need to do to enable it?
Hello Veronica
Thank you for your purchase.
If you can't update the plugin through the plugins section, please go to Dashboard/updates, and try to update it from there.
We did a couple of short troubleshooting videos for installation and update, so please take a look at it also:
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you for the advice and the videos. AutoUpdate column has indicated for days that wpDataTables was going to update in 9 hours, so auto-update doesn't seem to be working. However, I was able to click a link to manually update it, so I'm happy.
I'm glad to hear that, Veronica.
Thanks for letting me know!
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables