We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2873050
Email Notification Settings
Closed

Comments

  •  1
    Michael started the conversation
    September 15, 2021 at 6:54pm

    Hi,

    I have everything setup, and customers are already making bookings, but for some reason, i can not get SMTP mail settings working. THe PHP mailer works when sending, but only to email addresses on the same server the website is hosted on.

    I believe the third party email, which is currently registered with WIX, but you log into google to use, is the settings I need, but enabling these SMTP settings does not work, and even trying to send a test email through the notifications tab, does not work.

  •  2,576
    Aleksandar replied
    September 17, 2021 at 12:33pm

    Hello Michael

    Thank you for your purchase.

    Issue with email notifications could be caused by several reasons:

    1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings. 

    2. Your website has PHP version less than 7 

    3. The credentials are not correct 

    4. There's something else blocking the notifications from being sent. 

    5. If you're using Gmail, please make sure "Allow less secure apps" is enabled.

    Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.

    If you can't resolve the issue, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables

  •  1
    Michael replied
    September 25, 2021 at 5:51pm

    I have tried all of this, the only thing i can see that is stopping the email is the google setting for 'Allow less secure apps'

    I have gone in, found this setting, but it is greyed out and unchangable, and no idea how to gain access to change it.

  •  2,576
    Aleksandar replied
    September 27, 2021 at 1:37pm

    Hey Michael

    Is this maybe a Google Workspace (formally G Suite) account?

    If it is, please note that After February 15, 2021 – Access to LSAs (Less Secure Apps) will be turned off for all Google Workspace accounts, so the only workaround here would be to use your personal Gmail account.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables