Hello Emanuel

Thank you for your purchase.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

In order to debug this properly, we'd also need FTP access, so if you could share that as well, it would be great!

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Thanks for the update, Emanuel.

We still need to debug this, though, so could you please provide us with FTP and database access credentials, and I'll forward them to our developers for testing?

Remember the PRIVATE response again.

Hey Emanuel

The issue has been resolved on your site. 

It was a conflict with some other plugin, but we weren't able to determine which plugin that was. If you want us to dive deeper, and see which plugin caused this, we'll need you to create a staging site, where you'll provide us with the same details (wp-admin, FTP, and Database).

Just remember to respond privately if you decide to do this.

You're welcome, Emanuel

Glad we could get this sorted out.

If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.