We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I rejected and then deleted an appointment and was unable to schedule a new client for the same date and time because that date and time do not show as being available.
Now again, on a separate date and time and different client that was rejected (not deleted this time), again, I was unable to schedule a new client for the same date and time because that date and time do not show as being available.
Is there something in the tables causing this problem? If so, where and what in the tables do I change?
Thanks.
Please disregard, problem solved.
Hi, Jeff,
Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.
Thank you for letting us know that you resolved the issue.
Please feel free to contact us if you have any other questions.
Best Regards.