We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi. I want to know exactly when the Zoom meeting is created in Zoom, and when the links to the meetings are send.
I have an event created in Amelia, an appointment (and a package associated) and none of them have a meeting in Zoom created.
I understand that when I integrate Zoom in Amelia, the meetings in Zoom are created automatically right? And the links are generated and send in emails with corresponding placeholders.
People are purchasing seats for the event, and for the appointment, but there aren't Zoom meeting in Zoom.
Thank you!
Hi! I'm testing and right now I can understand how the integration with Zoom works (it works great!)
But I have an issue with the timezone of Zoom. When a user make an appointment (or purchase an event) it sends the right day and time in the notification emails, but in Zoom, it appears 4 hours before.
For example, I've configured an appointment for this Thursday at 9:30am (GMT - 3 because we are in Argentina). In the email, it says 9:30am, but in Zoom appears as 5:30am.
Is there a configuration in Amelia or is something about Zoom?
Thank you
Hello Lucas
Amelia doesn't have any time zone settings, and it inherits the time zone from WordPress' General Settings.
Please log into your Zoom account, and check what the time zone is set there.
Kind Regards,
Aleksandar Vuković
[email protected]
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