We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Since on day ago our outlook calendar stopped to sync. I've taken a look on my azure certificate but is active until 2023.
Tried to disconnect and connect again but when I do a new appointment It appears in amelia's calendar but not in outlook
Note. After disconnect and connect to my outlook account, now my calendars does not appear under employees details. Pleas help!
Hi, Jordi,
Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.
It could be that for some security reason Azure disconnected integration. Could you please try to create a new Client Secret and re-enter the new Client Secret and Client ID to Amelia -> Settings -> Integrations -> Outlook?
Also, please try to clear the site cache after that.
Then, you should be able to re-connect our Outlook Cal again.
Looking forward to hearing from you.