We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2870832
Pre purchase questions
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Comments

  • Michael Bellamy started the conversation
    September 13, 2021 at 10:41am

    Hello, we coordinate 150+ free weekly reoccurring support groups across Australia. These are either online (Zoom) and in person. Most are run by 3rd party services (unofficial "employees"). Some use our Zoom account. Some use their own. 

    We like the 'enterprise' capabilities of Amelia as we are a not for profit who has enterprise needs but a small budget.  

    I have played with the demo version and there are many good things it offers but I'm hoping someone can help me with the following questions:

    1. We have over 100+ in-person support groups (events), can users search for events by city/state/postcode (Google Maps)? A dropdown list of 100+ specific locations won't work, people want to search a location and find the closest support groups to them. Is there a way to enable this type of search?
    2. Do custom registration questions apply to events too? 
      1. Can you have an 'Option (please specify)' text field when creating dropdown question type in registrations?
    3. Can you view and export attendee reports that include answers to custom registration questions, e.g: Can I find our national average across events for attendees who come to our support group for alcohol addiction (based on custom question asked at registration). Can I find out the % of different genders that attend certain events vs national event average %, etc
    4. Is it possible to survey people before and after an event? And link responses to the customer report. e.g: Survey wellbeing before and after attendance to prove the benefits of our groups. We we view reports on this data and customers view this data in their customer panel?
    5. Can 'Employees' have access to reports on their own events that include attendance data and answers to custom registration questions via their panel?
    6. Does Amelia capture data on whether people actually attended online and in person events? E.g Will Zoom integration pull in whether someone actually attended the Zoom event + duration vs just registering?
    7. If some of our 3rd party Zoom events are run with their own Zoom account, is it possible to still have attendees register through Amelia but then get access to a custom Zoom link? How can we include these events in the same category of online events?
    8. Can we filter event reports by type in backend?
    9. Can we get reporting on recurring events? Average attendance etc, Attendees, stats on those who attended? 
    10. Proof of attendance: Can we send someone an automated email after attendance that confirms their attendance - including Zoom attendance? Can it include duration of time spent in Zoom event and event/employee name? 
    11. Can customers view their attendance history (not just upcoming events) and export/print a record of this? 
    12. Can I segregate event types into two separate landing pages with our website? Paid training events for certain customs displayed on one page, free training events displayed on another page. Two separate audiences (ie. one wouldn't ordinarily attend the other) 
    13. Can we add more custom content to employee / customer panels? (blog stream, downloadable PDFs etc)
    14. Is there integration with Salesforce?
  • [deleted] replied
    September 15, 2021 at 11:41am

    Hi, Michael,

    Thank you for your inquiry.

    1. I'm afraid, Google Maps don't work in Amelia on the front-end. However, you can create separate pages for different Locations, and place booking forms with Events that are being performed only on these Locations on each page. It can be achieved through tags for Events. 

    2. Yes, it is possible to add Custom fields to Events as well. I'm not sure you can create a "please specify" option for a closed question, but you can create a text Custom field, where Customers will be able to enter any information you require.

    3 At the moment, it's possible to export data from Amelia to a CSV file, and Custom fields can be included to this file as well. However, you will have to find a way to separate different pieces of information in the exported file.

    4. Not with current built-in features in Amelia, I'm afraid. But you can create a survey in a third-party service and send your Customers links to this survey through email notifications before and after Events.

    5. They are not really reports, just exported information, so yes they can access the data, but not in a report format.

    6. No, I'm afraid, Amelia doesn't have a feature to collect statistics on who attended Events.

    7. If you want Zoom links to be created and sent automatically, then you have to use Zoom integration in Amelia. Maybe a third-party service can work as well, but that would require customization.

    8. You can filter Events by the date range and by names.

    9. I'm afraid, Amelia has detailed reports only for Services at the moment.

    10. I have to disappoint you again: No, it is not possible with the current features since Amelia doesn't receive this information from Zoom.

    11. They can see their previous bookings o the Customer panel, but they cannot print them out.

    12. Yes, you can separate Events through tags as well.

    13. At the moment, Amelia doesn't have these features. 

    That probably can be achieved with custom work. However, our developers are very busy at the moment, so they won't be having the time for custom work in the near future.

    But we can recommend these services for customization:

    https://codeable.io/?ref=l1TW1

    https://wpkraken.io/?tms-plugins

    They do work with Amelia, so you can contact them if you consider customization as a possible solution.

    14. Unfortunately, Amelia doesn't have integration with Salesforce yet.

    Please let us know if you have any other questions.

    Best Regards.