We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Good Day,
Our client has purchased your plugin recently and we have installed and try to configure the plugin.
I have configured the payment process (PayFast, still need the passphrase) and the services, employees and events. But when I log out of WordPress and try to book a event it just keeps on loading.
Is the passphare the issue? I hope you can help me to fix this issue?
Kind Regards
Hello Stefanie
Thank you for your purchase.
We don't have a native integration with PayFast, so I assume you're using Mollie as the payment method?
You can take a look at our documentation about Mollie payment gateway, and see how it needs to be configured.
If the booking works when you're logged into WordPress, the issue is caused by some security measures you have on your server.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you Aleksander for your reply.
I am using Woocommerce to integrate PayFast.
It was the security plugin, WP Cerber that was the issue.
Thank you for letting us know, Stefanie
How were you able to solve the issue?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
You mentioned it might me something to do with security, and when I disabled the plugin the form work. It was the reCAPTCHA (Anti Spam) option that had conflict with Amelia's reCAPTCHA option.