As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay
  Public Ticket #2870410
activation
Closed

Comments

  • Aaron Keyes started the conversation
    September 12, 2021 at 5:29pm

    I purchased the pro version. Deactivated Lite, installed the plugin provided in the purchase emails, and I cannot enter a license key. It's grayed out. What should I do?

  • [deleted] replied
    September 14, 2021 at 11:50am

    Hi, Aaron,

    Thank you for choosing Amelia.

    Please note that you should delete the Lite version first:

    1. Deactivate/delete the free Lite version that you have previously used 

    2. Download the zip file 

    3. Access Plugins section in your Dashboard,

    4. Click on “Add New” in the top left,

    5. A new window will appear, and you’ll see “Upload Plugin” – again in the top left,

    6. Click on “Choose File” and select the previously downloaded ameliabooking.zip file,

    7. Click on “Install Now”, and the plugin will automatically be installed,

    8. Clear the site and the browser cache. 

    Hope that will help.

    Best Regards.